Friday, October 30, 2009

Flying Economy Class

For those who fly quite often, they will gladly tell you that the Economy Class is by far the worst seating in the flight because of small isles and no leg room.

“I feel so segregated when I am flying because as soon as you board an airplane, you are made to feel like you are a cheap customer. When you see the luxury of business class and first clas and the treatment they get, you immediately see that you are just a seat number and possibly a statistic when the plane crashes.”

We spoke to a number of people who had very unpleasant stories to tell about their flying experiences.

Rego is one case who has had the most “un-cool” experience while flying Economy class to one of our local destinations.

She tells us about how she was sitting at the front of the airline in the economy class and she could see the irritation of the air hostesses when she called them for something. She could feel their reluctance in pleasing and tending to her.

Richard also tells us that he has flown a number of times to different destinations and in different seats. What he has noticed from each is the different treatment and reluctance the Economy Class individuals get.



‘Yes, when you're flying Economy Class, you have paid less than the individual who is in business class but why do the air hostesses make us feel like we are not as important or that we have not paid for a service?”

For him, Singapore airlines was the only airline that knew how to treat their passengers with dignity, no matter where they sat in the airplane. Many airlines do not realize that passengers on most flights fly quite frequently and they know what it means to fly on economy, first class and business class. They want to be treated just as luxuriously throughout and want to feel important at every interaction. Passengers want the luxury treatment of business class and the attention that comes with seating on first class. They know that they won't be as comfortable, but they want to feel just as important for choosing that specific airline and destination.

Passengers want the luxury and the approach of royalty. If anything, they want airlines to treat them with respect and dignity as they do their business travelers. For them, being able to fly at any given time whether First Class or Economy Class is a privilege many do not have and they wanted to be celebrated for being able to reward themselves with such a luxury.

Help them feel like royalty all the time.

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