Commissioners behavior is also another key point that generates controversy among the people we spoke with in Brazil. The main complaint concerns professionals' attitude and services they perform that falls short of what is expected and paid. People feel stewards’ behavior is protocol, not human, which gives a false sense of well-being.
"I've had a lot of complaints about the service on board and check-in. Stewards ignoring customers, these kind of things.” - Teka, 32 years old, travel agent
“I think in general, they are bad professionals. They are there to serve and yet they don't do it right. The older they get, the more grumpy they become. Not to mention, it is visible how they treat customers differently according to the seat of the plane.” - Claudia, 37 years old, COO
"I feel that everything is standardized; they seem like robots. I want real people." - José Henrique, 51 years old, entrepreneur
"I've seen and experienced some absurdities. Lack of respect with clients, lack of service spirit by the airlines." - Priscila, 24 years old , business consultant
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